We always pack our products with love and take extreme care to ensure that products that reach you are fully safe and have not been used before, thus we do not allow any returns, refunds or exchanges.
In case the product reaches you tampered or damaged condition, we exchange the product. If for any reason, you feel dissatisfied with your order please call us at +91-9310840156 or write to us at email@example.com and we’ll do our best to assist you. Please note we are available Mon-Sat from 10am to 7pm (except on Public holidays) where our Customer Care Specialist will be happy to help you.
We do not offer refunds or exchanges for opened products due to hygiene concerns. However, we do offer replacements purely on a case by case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.
In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:
If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
For any product quality complaints, please contact our Customer Care within 3 days of your order delivery.
Skinayu Organics is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms –
Returns and exchanges requests will be subject to checking and vetting by Skinayu Organics.
No Refund shall be made once goods are sold.
The customer shall bring the same to our notice within 3 working days from the date of receiving the product(s).
Orders once placed through www.Skinayu.com cannot be cancelled and no refunds will be made once an order has been successfully placed through www.Skinayu.com
If you have any questions regarding these Terms and Conditions, please email us at firstname.lastname@example.org