Q: Do you use parabens, sulphates, mineral oil, SLS/SLES or any other harmful chemicals or toxins?
No. All our products are made to the highest global safety standards and we test each ingredient against the leading toxic-free databases globally to ensure that our products are free from all potentially harmful chemicals.
Q: What is the shelf life of your products?
All products go through vigorous testing under varying weather conditions, from 0 degrees to 60 degrees. This ensures that our products can be safely used for upto 18 Months from their manufacturing date. They are best when consumed within 6 months of opening.
Q: Are your products really safe and effective? How are your products different?
Yes. We are stubborn about using only the best natural ingredients. We have spent countless hours with experts looking into every ingredient for its effectiveness and safety. Even if there was an iota of doubt or possible side-effect studied about any ingredient across the world, we made sure we do not use it. We are setting a new bar in the industry because of our attention to even the minutest of details.
That being said, we are constantly trying to outdo our products and processes. If you have any feedback on our product, we want to hear from you.
Q: How do I know whether the selected products will counter my skin concern?
We do not speak for the products but the results speak for themselves. Every product comes with instructions and details of concerns it caters to. Just read the description and you’ll know which product is tailor-made to solve your issue.
Q: How do I know whether the product is safe and effective?
Every product enlisted at Skinayu comes with a transparent revelation of ingredients and their benefits. Our users also love and leave their reviews basis their experience, which will help you further to make a wise buy-decision.
Q: How early can I expect results?
Might just a week or a month. No two people show responses at the same time. Give your pick a minimum of 30 days to start showing positive results. Skin care is not a day’s game, but a commitment of a lifetime. Make sure you follow it religiously and be patient.
Q: Are your products tested on animals?
No, and they never will be. However, our products have been tested at the top research labs for optimal safety.
Q: What is pH and what are they for Skinayu’s products?
Skin pH is the natural level of acidity or alkalinity of your skin. For best results, Skinayu’s products are pH balanced and created to leave your skin feeling soft, supply and moisturized.
Q: Could any of your products trigger allergies?
All our products are dermatologically tested for safety and irritation. However, not everyone has similar skin. We recommend you do a patch test on your arm to see if the product causes any irritation before use.
Q: How do I place an order?
Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
For any further questions, you can call our helpdesk at: (+91) 9310840156
firstname.lastname@example.org (For shipment related queries)
email@example.com (For product related & other queries )
or chat with us using the Live chat at the bottom of your screen.
Q: Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
Q: How do I know that my order is confirmed?
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Skinayu’s representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.
Q: Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Q: Why Should I Create An Account?
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, phone number etc.
The creation of this account will also allow you to benefit fully from services offered by Skinayu: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.
All your account information at Skinayu will only be used as part of your relationship with Skinayu. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request.
Q: Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Skinayu’s account and are signed in at the same time.
Q: Why is my favourite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Chat Live or email us at firstname.lastname@example.org and we will be happy to help find you a new favourite.
Q: I would like to request samples?
Samples are a great way to try our products and we include complimentary samples with orders ( Free samples Slab is mentioned on Skinayu’s Website ). Unfortunately, we do not send them outside of merchandise orders. Please feel free to visit Skinayu’s Online Store at www.skinayu.com , where we can offer recommendations and samples on placing an order.
Q: How Much I Need To Pay For Sample products?
Sample Orders are completely Free with a minimum Order value.( Free samples Slab is mentioned on Skinayu’s Website ).
Q: How safe is it to use my Debit/Credit card or make an online payment on Skinayu?
All transactions at Skinayu Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Skinayu Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Q: Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
Q: I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on support@skinayu or call us on: (+91) 9310840156 and our Customer Care will be happy to assist you.
Q: I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Q: How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
Q: What if an item is out of stock?
If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock.
Q: What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, UPI’s, Net banking methods.
CASH ON DELIVERY
Q: What is Cash on Delivery (COD)?
If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees.
Q: How do I avail of the COD facility?
COD facility is available on all orders. You can use our pin code finder to check if the COD facility is available at your delivery address.
Q: Is COD available for delivery to all locations in India?
Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
Q: Would I be charged for availing of the COD option?
There’s no specific charge to avail COD on any order.
Q: How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
SHIPPING AND DELIVERY POLICIES
Q: How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
Q: What is the range of locations to which we ship our products?
For Domestic Orders:
We ship across India, except for a few remote locations. All domestic orders qualify for free domestic shipping.
Q: How can I track my order?
We dispatch most orders within 48 – 72 hours (excluding Sundays and public holidays, local/ natural disturbances)
You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
Q: How are the items packaged at Skinayu Organics?
Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
Q: Does Skinayu have any physical stores?
There is no physical store as of now, but you can purchase the products conveniently from our website or online stores such as Amazon, Nykaa etc.
RETURNS, CANCELLATIONS & EXCHANGES
Q: What is your Online Return Policy?
If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
Q: How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email on email@example.com. You can also call our Customer Care on : (+91) 9310840156 (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
Q: How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on : (+91) 9310840156 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at firstname.lastname@example.org.
SHIPPING & DELIVERY
Q: By when can I expect delivery of my order?
While we will endeavor to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement within India. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
Q: What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfil your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 3 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
Q; Do you have an Android/ iPhone app too?
No, at the moment we do not have independent apps on the Google Play store or iOS App Store. However, our website is mobile optimized providing you a rich experience on your smartphone as well.
Q: Can’t find the answer you are looking for?
Contact us on : (+91) 9310840156 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at email@example.com.